Basics - getting started
Creating your first website
- How do I make a one page website?
- Do I need to be computer savvy to create a website?
- How can I create a good looking website?
- Can I edit my site from another computer?
- Is there a time limit on finishing the site?
- How long does it take to setup a Yola website?
Adding pages and tabs to the navigation
- How can I change the order of my pages?
- Adding tabs and links to website navigation
- Removing pages from the navigation
- How do I remove the navigation menu on my site
- The navigation tabs not showing on the page, what should I do?
- How do I create subpages?
What is a widget?
- Using widgets to add content
- Help! My widget is stuck continually loading
- Deleting a widget
- Using Widgets to build your site
- How to show or hide widget borders?
- How do I delete a widget?
- The Yola Style Guide
- Using your own style/template and customizing Yola template
- How do I change styles?
- Using Premium templates for your website
- Creating a website using a blank template
- How can I revert to the style I was using before?
Adding custom code
- How can I upload a folder to my File Manager?
- Managing your files with File Manager
- Creating folders to manage your files
- How to rename a file?
- How do I delete a folder?
- How can people upload files to my site?
Publishing your site
- Publishing your site
- How do I save a page?
- How do I save my site?
- Problems with publishing my site
- Locating URL and website address of your site
- Can I make a copy of my site?
Getting started FAQ
- Do you have to have a business to use Yola?
- How do I edit my profile?
- How much space I am using?
- Can Yola support open-source WordPress blogging software?
- Site not updating: What to do
- How do I remove the Yola Link from my site?
Site structure and design
- How do I delete a page header text?
- How can I change the page header text on all the pages at the same time?
- What is the difference between page heading and window title?
- Can I remove the site tagline from select pages?
- What is the difference between the address bar and the search box?
- Editing page heading font attributes
Style and template selection
- Applying a new template
- Using responsive templates for your website
- Do you have any Flash templates or can I use Flash templates on Yola site?
- I need a different layout than pre-set ones offered in the Sitebuilder
- Learning the basics of a good website design
- Using the Style Designer
- Creating a two-line page heading
- The content is pushed to one side
- Why do some of my pages have some colored columns and some don't?
- Content is being pushed off the page
- How do I set space between the columns?
- How do I move the column lines?
- If I change styles will my banners be removed?
- Displaying banner on all website pages
- How do I make my own banner?
- How can I change the banner area size?
- How to add more than one picture to the banner area?
- How to change the color of banner box?
Navigation menu and pages
- How to access pages that are not shown in the navigation?
- Submenu: Why isn't it below the main navigation?
- Flyover Menu: How can I change the colors?
- How to create submenus
- How can I remove navigation for some of my pages?
- What is label and hover text?
- Deleting a page
- How can I make a 404 error page?
- How do I find my page URL?
- How to add an Under Construction notice for my website
- How can I make a contact us page?
- Renaming navigation pages that have capitals, spaces, or special characters
- Blog widget
- Comments and Guestbooks
- Basic eCommerce Widgets
- Online Booking
- Where are the Google Gadget widgets?
- Why is it taking so long to add a widget?
- Does a widget cost money?
- How do I copy and paste a widget?
- Setting widget margins
- Adding a chat to your website
- Mobile publishing: How to add or edit the HTML
- How to make my website look good on all screen sizes?
- Do you have a mobile editor?
- How to pass Google's Mobile-Friendly test
- Why mobile publishing is important
- Why does my site not display properly on mobile devices?
Site design FAQ
Adding and editing content
Blogging on Yola
- Using the File Manager
- File formats that cannot be uploaded to File Manager
- Can I view a Word document directly on my website?
- Where are my site files located?
- Why can't I upload certain types of files?
- How do I get the files to automatically load?
- Changing the Submit button font color
- How to set up form auto-reply
- How to reply to Yola Form submissions
- I can't load my Wufoo form
- Creating a custom form
- Can I add mandatory fields to Yola Forms?
- Adding HTML
- How can I add a superscript?
- How to change bullets and numbers?
- Why doesn't the HTML Editor work?
- How do I write my website in HTML?
- Can I use DHTML (Dynamic Hypertext Markup Language) with Yola?
- Manage links
- How can I get rid of the underline underneath links?
- How do I link to a file?
- Why are the links a different size than the rest of the text?
- I've added links to my site but they don't work, what should I do?
- I paid for Yola link to be removed, why is it still on my web page?
- Can I add affiliate links?
- Can I have live stream player on my site?
- I'm trying to add music to my site but it's not working.
- Which audio formats are supported?
- My music file is not working!
- How do I add background audio and music?
- How do I add my podcast to my site?
Password protected pages
Pictures and images
- Adding images
- Optimizing images
- Background image
- Using the Gallery widget
- How can I add animation?
- Why have my pictures disappeared on my site?
- What is picture "optimizer" (Off-On) located in the Picture widget?
- How to rearrange the order of pictures in Gallery
- Cannot see uploaded photos
Search box on your site
- Text editing
- Text appearance
- How do I add a border to my text?
- I want to justify the text
- Inserting a copyright symbol
- Where is the old Text Widget?
- Does the content on my site violate Yola's Terms of Service?
- I have trouble editing my text
Translate your site
- Is there a limit on how long your video can be?
- How can I make a free webcast on Yola?
- YouTube video URL won't load, what should I do?
- Embedding a video file
- Resolving "Video no longer available" error on YouTube
- Troubleshooting YouTube video loading
Yola's Online Store
- Can I use Zen Cart?
- How do I publish my Online Store?
- Selecting the payment gateway for Online Store
- Adding product options and features in the Online Store
- Managing products with Online Store categories
- Promoting your Online Store in social media
Site content FAQ
Publishing, domains and email
- When I create a name for website can I keep it if I leave Yola?
- Is there a way to keep my website content without renewing under my domain name?
- How to delete a site but still keep my domain name?
- If I had a website on SynthaSite what happened to it?
- How do I lock my domain name?
- Can I get .co.za domain?
- If I buy a domain name, how many subdomains can I have?
- Can I have a subdomain for each page?
- How can I set up an email account with my subdomain?
- How do I change back to a domain that ends in .yolasite.com?
- How can I set up my subdomain with a custom domain not bought with Yola?
- Buying a domain if you have already published to a subdomain
Domain transfer to another registrar
Information on publishing & domain names
- Making changes to your website after publishing
- Will I receive a refund if I cancel the domain?
- How can I point multiple domains to the same website?
- What is a locked domain?
- What are domains?
- I've upgraded to another hosting subscription, where is my free domain?
Transfer a domain to Yola
- What domain extensions can I transfer to Yola?
- How do I configure domain bought from Network Solutions?
- If I transfer my existing domain to Yola, can I upload my previous website?
- How do I configure my GoDaddy domain?
- My domain has expired through my domain registrar. However, when I try to repurchase my domain name through Yola, it still says it is unavailable - what should I do?
- Getting the authorization code to transfer your domain to Yola
Setting up email
- Yola Mail
- Setting up your email with Yola Mail
- Yola Mail: How to sort the address book
- Yola Mail: Creating Aliases
- Testing my email link does not seem to work
- Adding a logo to your signature
- How do I set up email addresses with the domain I bought from Yola?
Managing the domain bought from Yola
- Managing the domain you purchased at Yola
- How do I reset my name servers back to Yola?
- Transfer domain ownership to another person
- Data Validation for .co.uk and .uk domains
- Can I sell my domain name to someone else?
- What features do I get if I buy a domain from Yola?
Managing a .yolasite.com domain name
Point your domain to Yola
- Do I need to purchase Yola Silver in order to use a domain name I bought somewhere else?
- If I point my domain to Yola, will I lose my email?
- Verifying data quality for .UK domains
- What are Yola's name servers?
- My domain is pointed to Yola but I can't publish it, why?
- I already have a domain name. Can I use it on my website?
Assigning a primary domain
Unpublish a site
Site publishing FAQ
- What does "Site unavailable" mean?
- SiteWit: When will my ad go live?
- SiteWit: How much does a campaign cost?
- I bought a domain but the Yola Link is still there, why?
- If I download my site, can I access it offline?
- How do I log off and come back to work on my site later?
- I've renewed a domain with Yola, but my website is still not online - why?
- I already renewed Silver! Why am I getting domain renewal notices?
- If I renew my site early, do I lose the remaining time left?
- Yola Bronze: What happens if this expires or is cancelled?
- Yola Silver expiry: What happens?
- Can I renew hosting subscription for more than one year?
Promotion, SEO, Traffic and Advertising
- Social media buttons
- Can I get my Facebook postings to show on a group?
- How do I link a Yola site to a different Facebook account?
- How to notify Facebook audience when my site has been updated
- How do I remove Yola logo from my Facebook Business Page?
- How can I turn off Twitter update?
- Can I Tweet about my site when I update it?
Optimizing a site for search engines
- Not seeing website in Google search results?
- Does everything need to be on the index page for my site to be indexed by Google?
- Why is my old site showing in search engine index?
- I want to upload a robots.txt file into the root directory
- My site was on Google, now it has gone?
- How can I edit my meta tags?
- Should I resubmit my sitemap?
- When I change my domain, do I need to verify my site again with Google Webmaster?
- How do I verify my site with Google Webmaster?
- Verifying Google Webmaster
- Uploading HTML file to verify your site with Google Webmaster
- Uploading HTML file to verify your site with Google Webmaster
Tracking visitors to your site
- Does the tracking software count my visits to my site?
- How do I add hit counter to my site?
- Measuring website traffic with analytics tools
- How do I track visitors to my site?
- How to prevent your site from being indexed
- How do I block a visitor to my site?
- How can I earn money after making a site on Yola?
- Does Yola take a cut from my revenue with Google Adsense?
- Why my Google ads are not appearing?
- Why is Yola listed as an unauthorized user of my Adsense publisher ID?
- How do I add Google Adsense for Domains?
- How to create an affiliate link for my site for others to use on their own website?
- How much traffic can my website handle?
- In the site stats, what is the difference between visits and visitors and page views?
- Traffic Builder: What is it?
- Discontinue service with SiteWit
- SiteWit: Is there a way to turn off the monthly report emails?
- Using Traffic Builder for better SEO
- How can visitors find my site?
- Where will my website be advertised?
- What does it mean by 'too little content' when it comes up as a fault in the SEO scan?
- Why your site may not be visible in China
- I deleted a page from my site but I can still find it on Google
- Why isn't my website showing up when I type it in search engine field?
Online Store settings
- Changing the PayPal email address in Online Store
- Deleting an Online Store category or subcategory
- How do I find the URL of my Yola Online Store?
- Why does Online Store appear as "Closed for Maintenance"?
- How can I make two different Online Store sections for women and men when using Paypal?
- How can I change the weight format?
Online Store Customization
Online Store FAQ
- How do I create an online store?
- Online Store: Where is my Store ID?
- What are transaction fees in my Online Store?
- Is there a trial period on Online Store?
- Online Store: What does SKU mean?
- Can you sell products on the free Yola account?
About Yola accounts
- Can I have more than one account?
- Creating multiple logins and member registration
- Getting a refund
- How do I move a site in my Yola account to a different Yola account?
- Learning more about Yola Silver plan
- Managing storage and bandwidth available for your site
Access to your Yola account
- Login and password
- Login and password troubleshooting
- Are multiple logins possible?
- Changing your login email address
- Changing your login password
- How do I log in?
- How do I log out?
- How do I stay logged in?
- Refund policy
- Do I need a credit card to use Yola?
- Trying to make a purchase but the postal code is not being accepted
- What is a CSC on the credit card?
- South Africa: alternative payment arrangements
- Someone used my card on Yola, how do I report the fraud and get a refund?
- Adding a new default payment method
- Adding a new payment method
- Can I cancel or downgrade my hosting subscription?
- Cancelling your account
- Dealing with renewal notices
- Deleting a payment method
Pricing and upgrading
- I upgraded to Yola Silver but did not receive my credits email
- Yola Silver upgrade, can you deduct the cost of the domain as I have already purchased one through Yola?
- Upgrade from Yola Bronze to Yola Gold
- How to upgrade to Yola Silver?
- If I upgrade to another package, will I need to start all over again?
Safety and security
Delete your account or a site
- Deleting your account
- How do I delete my website?
- Can I retrieve a deleted account?
- Deleting your website
- How can I cancel Yola Gold?
- How can I have a website removed from your system?
Account management FAQ
- My child signed up for a website without my permission
- How can I assign different passwords for the websites in my account?
- How to combine more than one site together?
- My site has disappeared in my account! Where is it?
- I no longer have access to my old email account. How can I update my login details?
- Trying to upload files but I'm getting the message to upgrade.
GDPR Compliance and Legal Pages
Questions about Yola
- Contacting Customer Support
- How long has Yola been around?
- What happened to Synthasite?
- What is Content Management System? Is that what Yola is?
- Do you offer either reseller or white label?
- What is Yola?
- How does Yola compare to other website builders?
Yola Bronze, Silver, Gold packages
- What happens to my annual Bronze subscription if I upgrade to Silver?
- How much does it cost to renew Yola Silver?
- Does Yola Silver include FTP?
- I want more than one domain - do I have to buy Yola Bronze for each of them?
- When purchasing a Yola product, is there a monthly payment plan available?
- Upgrading from Yola Silver to Yola Gold
URL, addresses and access
- What is the address of my website or domain name?
- How do I backup my site?
- What does "Website not available" mean?
- If I upgrade to a custom domain, how long will it take for my site to be viewable?
- Why code is not displaying in Sitebuilder or in preview mode
- How can I have people pay before accessing my site?
Getting listed in search engines
- Accessing cached pages
- How do I block search engines from finding my site?
- Someone tries to enter the website URL in search but they cannot find it
- How do I get my site removed from search engines?
- How to delete my site from Google's search engines?
- I purchased Yola Gold, why isn't my site in the search engines?
- SItebuilder Classic
- I do not have a CNPJ registration
- How can I download my website?
- Are your servers based in the USA?
- Can I charge people to build a site with Yola?
- Will Yola work on a Mac?