Basics - getting started
Creating your first website
- Learning the basics of a good website design
- How do I edit my source code?
- How long does it take to setup a Yola website?
- Is there a time limit on finishing the site?
- Can I edit my site from another computer?
- Do I need to be computer savvy to create a website?
Adding pages and tabs to the navigation
- Adding tabs and links to website navigation
- How can I change the order of my pages?
- Removing pages from the navigation
- How do I remove the navigation menu on my site
- The navigation tabs not showing on the page, what should I do?
- How do I create subpages?
What is a widget?
- Using widgets to add content
- Deleting a widget
- Help! My widget is stuck continually loading
- Using Widgets to build your site
- How to show or hide widget borders?
- How do I delete a widget?
Changing styles
- The Yola Style Guide
- Using your own style/template and customizing Yola template
- How do I change styles?
- Using Premium templates for your website
- Creating a website using a blank template
- How can I revert to the style I was using before?
Adding pictures
Adding custom code
Managing files
- Managing your files with File Manager
- How can I upload a folder to my File Manager?
- Creating folders to manage your files
- How to rename a file?
- How do I delete a folder?
- How can people upload files to my site?
Publishing your site
- Publishing your site
- How do I save my site?
- How do I save a page?
- Problems with publishing my site
- Locating URL and website address of your site
- Can I make a copy of my site?
Site verification
Getting started FAQ
- Can I use FTP on Yola?
- How do I remove the Yola Link from my site?
- How to set language preference
- Site not updating: What to do
- Can Yola support open-source WordPress blogging software?
- How much space I am using?
Site structure and design
Blog widget
Buttons
Header
- What is the difference between the address bar and the search box?
- Can I remove the site tagline from select pages?
- What is the difference between page heading and window title?
- How can I change the page header text on all the pages at the same time?
- How do I delete a page header text?
- Editing page heading font attributes
Footer
Logo
Style and template selection
- Applying a new template
- Using responsive templates for your website
- Learning the basics of a good website design
- I need a different layout than pre-set ones offered in the Sitebuilder
- Do you have any Flash templates or can I use Flash templates on Yola site?
- Using the Style Designer
Responsive design
Comments and Guestbooks
Page layout
- Using the Panel Widget
- Panel widget: What is this and how can I use it?
- How do I edit the page heading?
- How can I add a chart to my website?
- What does column padding mean?
- How do I make a Text widget smaller?
Banners
- Resolving banner image problems: tiling, repeating, not fitting
- Why can't I change my banner?
- How can I find the banner dimensions?
- How to change the color of banner box?
- How to add more than one picture to the banner area?
- How can I change the banner area size?
Basic eCommerce Widgets
- Tracking inventory with Basic PayPal eCommerce Widgets
- Changing email address for PayPal eCommerce Widget
- Customizing buttons from PayPal.com
- Including shipping costs in PayPal e-commerce widgets
- Adding an integrated pay-and-download feature
- Adding buttons from AlertPay
Navigation menu and pages
- Changing your index page to a different page
- How do I customize my footer?
- How many pages can I add?
- What is label and hover text?
- How to create submenus
- How can I remove navigation for some of my pages?
Favicon
Subpages
Managing pages
- Deleting a page
- I deleted one of my pages and/or content by mistake, can I get it back?
- Creating a copy of a page
- How to edit subpages
- Can I combine pages on a site?
- How can I change the name of my index page?
Widgets
Mobile devices
- Why does my site not display properly on mobile devices?
- Why mobile publishing is important
- How to pass Google's Mobile-Friendly test
- How to make my website look good on all screen sizes?
- Do you have a mobile editor?
- Mobile publishing: How to add or edit the HTML
Forums
Sitebuilder troubleshooting
Site design FAQ
Online Booking
Polls
Ratings
Adding and editing content
Blogging on Yola
Gallery
Background image
Optimizing images
Text appearance
Website content
Buttons
Calendar
Database
Files
- Using the File Manager
- How do I get the files to automatically load?
- Why can't I upload certain types of files?
- Where are my site files located?
- Can I view a Word document directly on my website?
- File formats that cannot be uploaded to File Manager
Flash
Forms
- Adding newsletter registration forms
- I have the new reCaptcha but I'm still getting spam
- How can I change the color of the Form text?
- Can I add mandatory fields to Yola Forms?
- Creating a custom form
- I can't load my Wufoo form
Google AdSense
Google Maps
HTML
- Adding HTML
- How do I add HTML to my site?
- Editing CSS on your website
- Creating HTML anchor links
- Can I upload HTML and Javascript files?
- Adding a table
Links
- Manage links
- Changing links
- Resolving problems with links added to your site
- Creating links to other website
- Creating a link to an email address
- Creating HTML anchor links
- Creating links that open in a new tab or a new window
Music
- Streaming
- Adding more tracks to the music player
- How do I add my podcast to my site?
- How do I add background audio and music?
- My music file is not working!
- Which audio formats are supported?
- Can I have live stream player on my site?
Password protected pages
Payments
Pictures and images
- Adding images
- Using the Gallery widget
- Editing images
- How to make thumbnails that turn into large photos?
- Cannot see uploaded photos
- How to rearrange the order of pictures in Gallery
- What is picture "optimizer" (Off-On) located in the Picture widget?
RSS Feeds
Search box on your site
Text
- Text editing
- Using the new Text Widget
- How do I undo my edits in the Text widget?
- I have trouble editing my text
- Does the content on my site violate Yola's Terms of Service?
- Inserting a copyright symbol
- Where is the old Text Widget?
Translate your site
Video
- YouTube
- Embedding a video file
- How can I make a free webcast on Yola?
- YouTube video URL won't load, what should I do?
- Is there a limit on how long your video can be?
- Resolving "Video no longer available" error on YouTube
- Troubleshooting YouTube video loading
Yola's Online Store
- Selecting the payment gateway for Online Store
- How do I publish my Online Store?
- Can I use Zen Cart?
- Adding product options and features in the Online Store
- Managing products with Online Store categories
- Promoting your Online Store in social media
Site content FAQ
Publishing, domains and email
Information on publishing & domain names
- Making changes to your website after publishing
- Choosing the right domain name for your business
- How much does a domain name cost?
- Do I need to purchase a domain?
- Which domain extensions can I buy?
- Unlocked my domain but I did not receive my EPP code?
Domain transfer to another registrar
Subdomains
- How can I set up my subdomain with a custom domain not bought with Yola?
- How do I change back to a domain that ends in .yolasite.com?
- How can I set up an email account with my subdomain?
- Can I have a subdomain for each page?
- If I buy a domain name, how many subdomains can I have?
- Buying a domain if you have already published to a subdomain
Domain names
- How do I get a certificate of domain name?
- How do I know if my website name is available?
- Can I get .co.za domain?
- How do I lock my domain name?
- How to delete a site but still keep my domain name?
- If I had a website on SynthaSite what happened to it?
Publishing
Domain privacy
Transfer a domain to Yola
- Getting the authorization code to transfer your domain to Yola
- My domain has expired through my domain registrar. However, when I try to repurchase my domain name through Yola, it still says it is unavailable - what should I do?
- How do I configure my GoDaddy domain?
- If I transfer my existing domain to Yola, can I upload my previous website?
- How do I configure domain bought from Network Solutions?
- What domain extensions can I transfer to Yola?
Setting up email
- Yola Mail
- Setting up your email with Yola Mail
- How can I set up Yola Mail with my phone?
- How do I set up email addresses with the domain I bought from Yola?
- Adding a logo to your signature
- Testing my email link does not seem to work
- Yola Mail: Creating Aliases
Managing the domain bought from Yola
- Managing the domain you purchased at Yola
- Verifying contact information for ICANN validation
- If I leave Yola, can I keep the domain I bought from you?
- What features do I get if I buy a domain from Yola?
- Can I sell my domain name to someone else?
- Data Validation for .co.uk and .uk domains
Managing a .yolasite.com domain name
Point your domain to Yola
- Verifying data quality for .UK domains
- Do I need to purchase Yola Silver in order to use a domain name I bought somewhere else?
- If I point my domain to Yola, will I lose my email?
- A troubleshooting guide for website connectivity issues
- What are Yola's name servers?
- My domain is pointed to Yola but I can't publish it, why?
Assigning a primary domain
Unpublish a site
Enabling SSL
Site publishing FAQ
- How long does it take for my site to publish?
- Can I try using Yola before purchasing a domain name?
- How do I log off and come back to work on my site later?
- I bought a domain but the Yola Link is still there, why?
- If I download my site, can I access it offline?
- SiteWit: How much does a campaign cost?
Website settings
Domain renewal
- Renewing domain without hosting package
- How to renew expired domain name?
- Auto-renewal: How do I opt out?
- How to renew domain and not Yola Silver?
- Can I renew my domain name with you if I have purchased elsewhere?
- Why do I need to renew my domain name when it doesn't run out for a while?
Promotion, SEO, Traffic and Advertising
Optimizing a site for search engines
- Why don't images show up in Google searches?
- Getting started with Pinterest
- My site was on Google, now it has gone?
- How can I edit my meta tags?
- I want to upload a robots.txt file into the root directory
- Why is my old site showing in search engine index?
Google Apps
Social media
- In Facebook, why am I taken to an older version of my site when I click on my website URL?
- Facebook Page publishing
- Cannot publish to my Facebook wall
- How can I turn off Twitter update?
- Can I Tweet about my site when I update it?
- How do I remove Yola logo from my Facebook Business Page?
SiteWit
Analytics
Google Webmaster
- Uploading HTML file to verify your site with Google Webmaster
- Verifying Google Webmaster
- How do I verify my site with Google Webmaster?
- Should I resubmit my sitemap?
- When I change my domain, do I need to verify my site again with Google Webmaster?
- Using Google Webmaster Tools
Tracking visitors to your site
Adding Advertising
- Helping Google AdSense display relevant ads
- How to create an affiliate link for my site for others to use on their own website?
- How do I add Google Adsense for Domains?
- Why is Yola listed as an unauthorized user of my Adsense publisher ID?
- Does Yola take a cut from my revenue with Google Adsense?
- Why my Google ads are not appearing?
Traffic Builder
- Using Traffic Builder for better SEO
- SiteWit: Is there a way to turn off the monthly report emails?
- Discontinue service with SiteWit
- In the site stats, what is the difference between visits and visitors and page views?
- Traffic Builder: What is it?
- How much traffic can my website handle?
FAQ
- Why isn't my website showing up when I type it in search engine field?
- I deleted a page from my site but I can still find it on Google
- Why your site may not be visible in China
- What does it mean by 'too little content' when it comes up as a fault in the SEO scan?
- Where will my website be advertised?
- How can visitors find my site?
Email marketing
Social media buttons
- Displaying thumbnails on Facebook
- How to display desired thumbnail on Facebook
- Publishing to Facebook Business page tabs is disabled
- Using the "Share Me" widget
- Adding a Twitter Badge
- Adding an AddThis button
Online Store
Online Store settings
- Changing the PayPal email address in Online Store
- Deleting an Online Store category or subcategory
- How do I find the URL of my Yola Online Store?
- Why does Online Store appear as "Closed for Maintenance"?
- How can I make two different Online Store sections for women and men when using Paypal?
- How can I change the weight format?
Payments
Product management
Selling
Online Store Customization
Online Store FAQ
- How can I cancel my Online Store subscription?
- Can you sell products on the free Yola account?
- Is there a trial period on Online Store?
- Online Store: What does SKU mean?
- What are transaction fees in my Online Store?
- How do I create an online store?
Account management
About Yola accounts
- Can I have more than one account?
- Creating multiple logins and member registration
- Getting a refund
- How do I move a site in my Yola account to a different Yola account?
- Learning more about Yola Silver plan
- Managing storage and bandwidth available for your site
Access to your Yola account
- Login and password
- Are multiple logins possible?
- Changing your login email address
- Changing your login password
- How do I log in?
- How do I log out?
- How do I stay logged in?
Payments
- Why am I being asked to pay again if I already renewed?
- I'm trying to make a payment but my card is being declined
- My promotional code does not seem to work.
- How do I pay Yola if I don't have a credit card or PayPal?
- What do I do if my credit card expires?
- Someone used my card on Yola, how do I report the fraud and get a refund?
Login and password troubleshooting
- I did not receive my password reset email - how do I reset my password?
- I can't log in to my site - email is already in use?
- How do I stop people from getting into my Yola account?
- Can I have more than one email login for one account?
- When I sign up with you, do I make a completely new email address?
Billing
- Adding a new default payment method
- Adding a new payment method
- Can I cancel or downgrade my hosting subscription?
- Cancelling your account
- Dealing with renewal notices
- Deleting a payment method
Pricing and upgrading
- If I upgrade to another package, will I need to start all over again?
- How to upgrade to Yola Silver?
- Yola Silver upgrade, can you deduct the cost of the domain as I have already purchased one through Yola?
- Upgrade from Yola Bronze to Yola Gold
- I upgraded to Yola Silver but did not receive my credits email
Safety and security
Delete your account or a site
- Deleting your account
- How do I delete my website?
- Can I retrieve a deleted account?
- Deleting your website
- How can I cancel Yola Gold?
- How can I have a website removed from your system?
Account management FAQ
- Trying to upload files but I'm getting the message to upgrade.
- How can I get a refund?
- I no longer have access to my old email account. How can I update my login details?
- My site has disappeared in my account! Where is it?
- How to combine more than one site together?
- How can I assign different passwords for the websites in my account?
General FAQ
Questions about Yola
- Contacting Customer Support
- Do you offer either reseller or white label?
- What is Yola?
- What is Content Management System? Is that what Yola is?
- What happened to Synthasite?
- How long has Yola been around?
- How does Yola compare to other website builders?
Yola Bronze, Silver, Gold packages
- I want more than one domain - do I have to buy Yola Bronze for each of them?
- When purchasing a Yola product, is there a monthly payment plan available?
- Does Yola Silver include FTP?
- What happens to my annual Bronze subscription if I upgrade to Silver?
- How much does it cost to renew Yola Silver?
- Upgrading from Yola Silver to Yola Gold
URL, addresses and access
- What is the address of my website or domain name?
- How do I backup my site?
- What does "Website not available" mean?
- If I upgrade to a custom domain, how long will it take for my site to be viewable?
- Why code is not displaying in Sitebuilder or in preview mode
- How can I have people pay before accessing my site?
Getting listed in search engines
- Site cannot be found in search - I've done everything
- I purchased Yola Gold, why isn't my site in the search engines?
- How do I get my site removed from search engines?
- How to delete my site from Google's search engines?
- Someone tries to enter the website URL in search but they cannot find it
- How do I block search engines from finding my site?
Other FAQs
- How can I add Java code?
- Can I get a VAT invoice?
- Does Yola put advertising on my website?
- How can I browse my HTML of my pages?
- How can I take a screenshot?
- Can I use the images from the style I use on my website for my business cards?