General FAQ
Questions about Yola, your account, publishing, and site building.
Questions about Yola
- Contacting Customer Support
- How long has Yola been around?
- What happened to Synthasite?
- What is Content Management System? Is that what Yola is?
- Do you offer either reseller or white label?
- What is Yola?
- How does Yola compare to other website builders?
Yola Bronze, Silver, Gold packages
- What happens to my annual Bronze subscription if I upgrade to Silver?
- How much does it cost to renew Yola Silver?
- Does Yola Silver include FTP?
- I want more than one domain - do I have to buy Yola Bronze for each of them?
- When purchasing a Yola product, is there a monthly payment plan available?
- Upgrading from Yola Silver to Yola Gold
URL, addresses and access
- What is the address of my website or domain name?
- How do I backup my site?
- What does "Website not available" mean?
- If I upgrade to a custom domain, how long will it take for my site to be viewable?
- Why code is not displaying in Sitebuilder or in preview mode
- How can I have people pay before accessing my site?
Getting listed in search engines
- Accessing cached pages
- How do I block search engines from finding my site?
- Someone tries to enter the website URL in search but they cannot find it
- How do I get my site removed from search engines?
- How to delete my site from Google's search engines?
- I purchased Yola Gold, why isn't my site in the search engines?
Other FAQs
- SItebuilder Classic
- I do not have a CNPJ registration
- How can I download my website?
- Are your servers based in the USA?
- Can I charge people to build a site with Yola?
- Will Yola work on a Mac?