Our apologies for failing to recognize you correctly! Automated systems are great, but they can sometimes embarrass us when they make mistakes like this!
We have to ask though, did you submit your support request from the same email address as the one you use on your Yola Bronze, Yola Silver or Yola Gold account? When you send a support request our system looks up your email address in the database and determines which package you are on. If you use different email addresses, you may get the wrong automated response.
If you are sure you are using the correct email address, please inform a representative of this problem and we will make sure we correct it on the system so that this doesn't happen again!