My child signed up for a website without my permission

We understand your concern and we would like to help you as much as we can to resolve this issue.

In order to sign up, a user must enter a name, email address, and password and agree to our Terms of Service.

While we have an age limit for our users, we have no way of knowing that people who sign up with us are who they claim to be. If a minor child signed up without permission using a parent's email address the account can be deleted by the parent as follows:

  1. Step 1: Reset the password
  2. Step 2: Delete the account

This is the quickest way to shut down the account without needing to provide us with further information to establish your identity as the parent of the person who created the account. We would ask that you try this course of action as a first resort, in order to provide you with the quickest possible solution. However, if this doesn't work for you, please click on the email link below and we will pursue other alternatives.

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