I did not receive my password reset email - how do I reset my password?

If you are trying to reset your password and have not received the password reset email then there are a number of reasons why this might have occurred:

  • Check your spam/junk mail filters to make sure the email hasn't ended up there.
  • Your email host may have rejected the email.
  • You might have accidentally typed your email address incorrectly, which is why the password reset email is not being delivered to your address.

Can you check these things and try going through the instructions again to reset?

Please get in touch with the Customer Service Team if you are still unable to reset your password.

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