My site has disappeared in my account! Where is it?

We are sorry to hear that this happened. It may be possible that you have two accounts with us and are looking under the wrong account. We can try to see if we can find this site for you. Please get in touch with the Customer Support team and forward any of the following details so that we can search the system:

  • The name you would have used to sign up.
  • The name of the site you created.
  • If your site is published, the URL of the site.
  • Any other possible email addresses you may have used to sign up.

If you can get back to us with this information, we will do our best to help you recover access to your site.

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