Purchased or renewed a Yola domain or hosting subscription but my site is still not published to it?

We're sorry to hear that you're having this trouble. Please remember that it can take up to 24 hours for the domain settings to propagate. Also, please note that in January 2014, the domain governing body, ICANN, made changes to their data validation policy. They now require that all changes to personal information on registered domains are validated through this process. This is something that is out of Yola's control. For more details, please read the Exhibit A : Registration Agreement.

As a result, your domain may have been suspended in accordance with the new ICANN policies.  For information on how to address this, please visit Verifying Contact Information for ICANN Validation.

You also need to ensure that you have an active hosting subscription (Yola Bronze, Yola Silver or Yola Gold). The hosting subscription renewals are done separately from the domain renewals.

If your subscription is up-to-date and you've validated your domain, and it's still not up and running after 24 hours, please click on the email link below and let us know the domain you're trying to access so that we can assist you further.


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